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Letter of the Month
Dear Editor
In the opinion of my wife and I, South African Express Airways is an airline that we in South Africa can be justly proud of. We recently returned from the United Kingdom, landing in Johannesburg at 06.55 after 11 hours on a very full aircraft. I am 1.85 metres tall and my ‘economy seat’ on this particular airline was more akin to sitting in the ‘stocks’, as my kneecaps were rubbing the seat in front. As a result my sleep time was measured in nanoseconds.
After landing, we transferred to the George flight, and to a brand new South African Express Dash 8 Q400. Imagine my surprise and relief as I sat in my seat and saw a gap of 10 centimetres between me (my knees) and the seat in front. My immediate thoughts were, “if a domestic airline can make provision for tall guys to sit comfortably, why can’t the long-haul companies?” I will not name the international airline - suffice to say it was not an Alliance partner.
Your cabin crew added to our relief with good service, and the flight crew managed to land 5 minutes early. Overall, what a pleasure!
Since then we have recommended and will continue to recommend South African Express to our friends, and we will most certainly fly with you again. Thank you for your investment in new aircraft, and PLEASE, CONTINUE
TO PLEASE.
John Hine
Dear Editor
My wife and I booked to travel from Durban to East London on 26th August 2006 returning on 27th August 2006. We were very impressed with the hospitality on the plane leaving Durban. There were two flight attendants on board and we could actually feel their urge to go the extra mile for the passengers. We were particularly impressed with the way they were taking care of an elderly woman on board. We landed safely in East London and on our return to the airport while checking in, we realised that there was an error in booking the return flight, which should have been 27th August 2006 and not 27th September 2006.
Within a few minutes and a little bit of juggling around with the computer, the friendly staff at the East London desks managed to take care of our mistake and we were on the plane back home.
We need to tell SARS that they have competition regarding
customer service!
We are proud South Africans and proud to be associated with people that care. Thank you SAX.
Kind regards
Vincent & Priscilla Govender
Dear Editor
I would like to thank you for the lovely article on Swakopmund and us – Hotel Schweizerhaus and Café Anton – which appeared in the May 2006 edition of Indwe.
The article came as quite a surprise to us. My daughter, Desirée, flew from Johannesburg to Walvis Bay and back with SA Express on the weekend of 4 – 7 May 2006. When she arrived back at home, she asked me if I had seen the article in Indwe. Obviously, not knowing about it, I had not. As she had not brought the magazine home, I organised with Dirk Boysen, the Walvis Bay Airport Manager, to send me a copy.
The article is highly appreciated - especially as it coincided with Café Anton’s 40th birthday, which was celebrated on the 7th of May. Thank you very much, Indwe!
Kind regards
Heidi Snyman
Owner: Hotel Schweizerhaus
– Café Anton
Dear Editor
Too often in today’s hectic work travel schedule, we find ourselves falling victim to being in a constant state of negativity and complaints. How often do we make the time to complain yet do not seem to take the time to compliment
excellent service!
I travelled SA Express on 9 August 2006 from Bloemfontein to Cape Town at 08:10. I was feeling pretty fragile as I had had to drive from Kimberley to Bloemfontein at 05:00 to take this flight.
The flight experience was one I will cherish and have not stopped telling others about. The flight attendants, Pierre Hemy and Tania Fisher, as well as the smooth landing from the pilots have restored my faith in friendly and first-rate service.
Pierre went out of his way in assisting me with wet towels for my two dozen roses and Tania made the flight memorable by remembering my name and giving her usual bright smile and superior service.
I would like to take this opportunity of publicly thanking them for the superb service and trust that this message of thanks will be passed
on to them.
Kind regards
Judy Abrahams
Dear Editor
I have flown with SAX about 5 times this year on the leg between Durban and East London with some mixed results, but had a surprisingly pleasant experience this week.
On Sunday 30th July 2006, I flew from Durban to East London with Captain Brendan Nathan and his crew. On my return flight on Monday 31st July 2006 I had the good luck to fly with the same crew again.
My compliments and congratulations to the cabin crew, Alana Gulston and Nelly Moleleki, who really enhanced the experience with their great attitude, fast service and friendly hospitality. It is my opinion that this team is a great asset to SA Express and with people like this the company can only soar to greater heights.
For us frequent flyers, the experience can so easily and often get monotonous, but on both these flights the ladies kept us interested by showing that they enjoy their jobs and that the passengers were appreciated and not just another ‘busload of pax.’ The flights really flew past
(pun intended).
Please pass on my sincere compliments and keep up the
good work.
Kind regards
Deon van Niekerk
Real People (Pty) Ltd - Marketing
